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This bug was closed 1/9/2017: Not a site issue.

Modifying storygame issue

8 years ago

Hi everyone,

I'm not sure if this is the site's fault or an external problem, but each time I try to add something to my story and save and exit/preview/etc., it displays the loading symbol for about a minute and then crashes onto an error page. Any solution?

Modifying storygame issue

8 years ago

Well, that's not much to go off of.

  1. How long have you been experiencing the problem?
  2. What browser are you using?
  3. Is this an on and off sort of thing or has it been persistent?

Modifying storygame issue

8 years ago

1. Ever since I joined the site.

2. Google Chrome.

3. About 80% of the time.

Modifying storygame issue

8 years ago

What does the error page say?

 

Modifying storygame issue

8 years ago

Just a white background with a frowning sheet of paper and the following text:

This webpage is not available

and

ERR_CONNECTION_RESET

The details say that the connection to chooseyourstory.com has been interrupted.

Modifying storygame issue

8 years ago

Edit: Ignore me. Seth's probably right. That's certainly a Google error message and not a CYS-specific one.

If you can't find anything that might be interfering, try writing something in the advanced editor to see if you encounter the same error.

Modifying storygame issue

8 years ago

According to google, it's not the site, it's your router/isp etc.  Most common response was that you have a firewall or anti-virus blocking the connection.  

http://www.pcappspot.com/err-connection-reset-error-fixed/

Here's a link to some suggested solutions.

Modifying storygame issue

8 years ago

Ok, thanks for the help! Will try some of the proposed solutions now.

Modifying storygame issue

8 years ago

Awesome, the second step worked. Thanks again.